Question 1

What characteristics should a photographic file meet for printing?

Accepted Answer

We recommend submitting uncompressed files with .TIF extension. The best resolution is 300 dpi at the final print size; however, in cases where the file size is too large or the photo has been enlarged, 150 dpi is sufficient; this does not significantly affect the final result. Although the "ideal" color space may be ProPhoto (photographs taken and processed at 16-bit), color spaces such as aRGB, DCI-P3, and sRGB itself sufficiently cover the tonal range provided by the best printing equipment with 6 to 10 inks.

Question 2

How should I send or deliver the digital files?

Accepted Answer

Digital files can be sent through web services such as WeTransfer or by sharing virtual drives such as Google Drive, iCloud, Dropbox, etc. For multiple or large files, we recommend USB drives, SD cards, or hard drives that can be downloaded directly to computers at our locations.

Question 3

Are the colors I see on my monitor the same as the printout?

Accepted Answer

Generally speaking, this should be ideal for all cases, but from experience, if the monitor where the photos are edited is not properly calibrated (factory settings) and profiled (precise color adjustments using colorimeters or spectrophotometers), the result may not be as expected. For greater reliability, we suggest reviewing the files on our company's monitors, which meet the highest color standards for color reproduction.

Question 4

Some printing shops require the files to be converted to CMYK.

Accepted Answer

Fortunately, this is no longer a common occurrence in photography.The commitment of a photographic printing service is to achieve the highest color fidelity depending on the printing resources, such as equipment and paper, based on a wide color space (RGB).When images are to be reproduced using analog techniques (lithography), it may be useful to perform the conversion beforehand, but you must know the color profiles of the inks and papers you will be using. This type of conversion is NOT recommended for photographic reproduction.

Question 5

Are the photos taken with my cell phone good for quality printing?

Accepted Answer

Although cameras and image-controlling software on mobile devices are improving, the best images are achieved with professional photography equipment. Latest-generation cell phones average 12 MP (megapixels) and can produce enogh  quality prints up to 30 x 40 cm. Depending on the use, the photos can be enlarged up to 120 x 90 cm without special software, but the noise and detail generated by the camera sensors will be evident.

Question 6

Can low resolution photos be improved?

Accepted Answer

YES. Ideally, the original file taken by the camera or cell phone should be processed without any modifications to another program.We offer photo re-editing using Artificial Intelligence software that allows for enlargements and enhancements of up to 600%. In some cases the files have too much noise or compression defects making them impossible to edit.

Question 7

Can I send the files I have on WhatsApp or Instagram to print?

Accepted Answer

These files are NOT high enough quality for digital printing; not even for formats smaller than 10 cm. We recommend finding the original source of the image and downloading it to your mobile phone or, ideally, a computer.

Question 8

Can I send the files without having to visit your facilities?

Accepted Answer

Of course. There are some free services such as www.wetransfer.com where you can upload very large files and direct them to the Company's contact emails.We always recommend that you visit us at one of our locations (ate least once) to learn about printing techniques, papers, mounting, and framing.Now with the knowledge of our services and the way we process files, you can have the confidence to activate orders remotely.

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